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Tesco Gold Exchange

Privacy Policy

When you use the Tesco Gold Exchange Service (“TGE”) your contract is with Ramsdens Gold Recycling Limited (“Ramsdens”). Ramsdens operate the TGE on behalf of Tesco Stores Limited (“Tesco”).

This privacy policy, together with the Terms and Conditions, sets out how Ramsdens may use your personal information. References to “we”, “us” and “our” are to Ramsdens and we refer to you as “you” and “your”.

Information we collect about you

The main ways we may collect your personal information are:

  • information you provide by filling in forms on this website and the label on the front of the envelope in your Gold Pack
  • information you provide when you accept the offer i.e. the price that we will pay you for your gold
  • if you contact us, including correspondence and details of calls to the Gold Exchange Team
  • details of your visits to this website

Using your information

Collecting your personal information helps us to better understand what you need from us. The main uses of your personal information are:

  • to provide the TGE to you
  • to contact you about the TGE
  • to review, develop and improve TGE
  • to monitor and record calls to the Gold Exchange Team
  • to check and verify your identity
  • to prevent and detect fraud

Marketing and research

With your consent, Tesco may contact you:

  • with offers and information about Tesco products or services that they think may be of interest to you
  • with offers and information about products or services of other carefully selected companies that Tesco think may be of interest to you
  • for market research purposes   

Your personal information will never be disclosed to companies outside the Tesco Group for their marketing purposes.

Remember that if you say you do not wish to receive any marketing information from Tesco, this will prevent you from receiving special offers or promotions that may be of interest to you.

Disclosing your information

We may disclose your personal information to Tesco for marketing purposes. We will never pass your information to anyone else except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; and any successors in title to our business.


Cookies are small text files placed on your computer and are commonly used on the internet. We use them to:

  • collect anonymous information that will help us understand visitors’ browsing habits on our website;
  • compile statistical reports on website activity, e.g. number of visitors and the pages they visit;
  • temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website;
  • in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.

We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

We use two types of cookie:

  • Session cookies - these are temporary and are deleted as soon as you close your browser.
  • Persistent cookies - these are stored on your computer until they expire or you remove them.

More about persistent cookies

Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Cookies do many different jobs, like navigating between pages efficiently, remembering your preferences, and improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and ww.youronlinechoices.eu

Cookies used on the website

A list of the cookies used on the website by category is set out below.

Strictly necessary cookies

These cookies enable services you specifically ask for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, the services you ask for, such as shopping baskets or e-billing, cannot be provided.

Performance cookies

These cookies collect anonymous information on the pages visited.
They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor - all information collected is aggregated and therefore anonymous. It is only used to improve how the website works.

Functionality cookies

These cookies remember choices you make to improve your experience.
They allow the website to remember choices you made (such as your name, language or the region you're in) and provide enhanced, more personal features. These cookies can also be used to remember changes made to text size, fonts and other parts of web pages that can be customised. They may also be used to provide services you asked for such as watching a video or commenting on a blog. The information these cookies collect may not reveal the person’s identity and they cannot track browsing activity on other websites.

Targeting or advertising cookies

These collect information about browsing habits to make advertising more relevant to you and your interests.
They are also used to limit the number of times an advertisement is seen as well as help measure the effectiveness of the advertising campaign. Usually placed by advertising networks, with our permission they remember visited websites. This information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Behavioural advertising and online privacy

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu

Using browser settings to manage cookies

The help function on the menu bar of most browsers will inform you how to stop accepting new cookies, how they can notify you when you receive a new cookie and how to disable them altogether. Similar data can also be disabled or deleted as used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the website's essential features they can be left enabled. For example, if you block or otherwise reject cookies you may not be able to use our products, services and other facilities. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

Links from this site to other sites

Our website contains links to other websites which are outside our control. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Accessing your information

If you would like to obtain a copy of the information we hold about you, please write to: Tesco Gold Exchange, PO Box 213, Middlesbrough TS8 8AX enclosing your cheque or postal order for £10 payable to “Ramsdens Gold Recycling Limited” and any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.

Changes to our privacy policy

We may change this policy from time to time so it is a good idea to come back and read through it again.   This policy replaces all previous versions and is correct as of May 2012. We reserve the right to change the policy at any time.

Contacting us

If you have any queries, please contact The Gold Exchange Team on 0845 304 3321 between the hours of 9am and 5pm, Monday to Friday, excluding public holidays. Alternatively, you can email us at info@tescogoldexchange.com or write to us at Tesco Gold Exchange, PO Box 213, Middlesbrough TS8 8AX.

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